Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: March 18, 2026

1. Introduction

LightningEX ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform (the "Platform").

By using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using the Platform, including:

  • Email address (when creating an account)
  • Transaction details (exchange amounts, currency pairs, wallet addresses)
  • Communications with our support team
  • Information submitted through contact forms

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Usage data and interaction with the Platform
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and completing cryptocurrency exchanges
  • Providing customer support and responding to inquiries
  • Improving and optimizing the Platform
  • Detecting and preventing fraud and security incidents
  • Complying with legal obligations
  • Sending transactional notifications and updates
  • Analyzing usage patterns to enhance user experience

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us:

  • Remember your preferences and settings
  • Understand how you use our Platform
  • Improve site functionality and performance
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating the Platform
  • Legal Requirements: When required by law, regulation, or legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records are typically retained for 7 years to comply with regulatory requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@lightningex.io
Address:
LightningEX
1425 Curtis Street Suite 41
Denver, CO 80202
United States